COVID-19 Support

A critical element for businesses to navigate their way through the current COVID challenges is the capacity to offer services and experiences in a safe and sustainable way, compliant with expectations of governments and re-assuring for our customers.

QTIC has worked with diverse industry stakeholders, health professionals from Mater Health and the Queensland Government to prepare a suite of resources to assist tourism and hospitality businesses to be ready and compliant. By implementing the principles of safe operations in each business we can keep customers and staff safe and ensure a speedy recovery of our industry and our economy.

We need to ensure that our industry can protect and maintain the status of all regions in Queensland as safe destinations to travel and live in.  All tourism and accommodation businesses must be part of this effort.

The guiding principles for businesses to consider and implement can be found in the 

Queensland Tourism and Accommodation Industry COVID safe Business Plan (this is the APPROVED plan for industry)

Queensland Tourism and Accommodation Industry COVID safe Business Plan Template (this is the approved customisable PLAN template for industry use)

Queensland Checklist Vehicles & Vessels for up to 50 people (pending CHO approval Checklist)

To demonstrate to consumers that your business is prepared to keep them safe, the Australian Tourism Industry Council (ATIC) has put in place a logo and on-line check list called COVID clean. 

The check list has been adapted by QTIC for Queensland to be compliant with state-specific requirement and the Queensland Tourism and Hospitality Business Principles.

Please note, there are some MANDATORY requirements in place:

  • Any workplace needs a Workplace Health and Safety Plan for managing COVID-19 in accordance with mandatory guidelines enforced by Workplace Health and Safety Queensland. This Plan must be made available as requested by the appropriate authorities.

COVID SAFE training is mandatory for high risk industries (dining in restaurants, cafes, pubs, clubs, RSL clubs and hotels, and beauty therapists and nail salons) and must be undertaken within two weeks of re-opening. Please register here

More information –